Client Support Executive

Client Support Executive
Empresa:

Binary Paraguay S.A



Área:

Otros

Client Support Executive

Detalles de la oferta

col-wide

Descripción de la Oferta:

Client Support Executive

The Team

We are the Customer Service Team at Binary.com. Our mission is to help users get the most out of Binary.com. We support customers and partners across products, countries, cultures, incomes, and identities. We also represent the voice of our users, advocate for them, and share our insights to inform product design, development and marketing.

About Binary.com

Founded in 1999, Binary.com is a pioneer in online trading. We enable our customers to trade on world markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider.

A career at Binary.com offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology.

About the role

As a Client Support Executive at Binary.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Responsibilities

Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
Respond to customer enquiries by phone, email, social media, and live chat daily.
Process applications and customer documentation according to relevant policies and regulations.
File records and documents of customer interactions according to existing guidelines.
Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
Perform regular testing on our products and services.
Collaborate with customer support agents in different time zones to ensure optimum results and customer satisfaction.

Minimum qualifications

Exceptional oral and written communication skills in Spanish and/or Portuguese
Proficiency in oral and written English

Preferred qualifications

University degree in marketing, computer science, or any related field
Practical experience in technical customer support
Experience in the financial services or IT industry
Proficiency in additional languages other than the ones stated above

Perks and benefits

Market-based salary
Annual performance bonus
Casual dress code

Location

Edificio Australia, ?Asuncio´n

Trabajos Similares

Customer Service

Incentiva

Asunción, Asunción

Oficial de Cobranzas Telefonicas

Dynamus S.A

Asunción, Asunción

Empresa

BINARY Paraguay S.A
Edificio Australia, Oficina 1 Calle Herib Campos Cervera y Tregnaghi Distrito de Stma, Trinidad Asuncion
Asunción, Paraguay

Sitio Web:

www.binary.com

Más ofertas

col-wide

Descripción de la Oferta:

Client Support Executive

The Team

We are the Customer Service Team at Binary.com. Our mission is to help users get the most out of Binary.com. We support customers and partners across products, countries, cultures, incomes, and identities. We also represent the voice of our users, advocate for them, and share our insights to inform product design, development and marketing.

About Binary.com

Founded in 1999, Binary.com is a pioneer in online trading. We enable our customers to trade on world markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider.

A career at Binary.com offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology.

About the role

As a Client Support Executive at Binary.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Responsibilities

Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
Respond to customer enquiries by phone, email, social media, and live chat daily.
Process applications and customer documentation according to relevant policies and regulations.
File records and documents of customer interactions according to existing guidelines.
Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
Perform regular testing on our products and services.
Collaborate with customer support agents in different time zones to ensure optimum results and customer satisfaction.

Minimum qualifications

Exceptional oral and written communication skills in Spanish and/or Portuguese
Proficiency in oral and written English

Preferred qualifications

University degree in marketing, computer science, or any related field
Practical experience in technical customer support
Experience in the financial services or IT industry
Proficiency in additional languages other than the ones stated above

Perks and benefits

Market-based salary
Annual performance bonus
Casual dress code

Location

Edificio Australia, ?Asuncio´n


Fuente: Paraguayprofesional


Área:

  • Otros / Otros

Requisitos

Ofertas Relacionadas

Promotoras publocitarias

los mejores anuncios clasificados de motos los encontrás en buscamos promotoras con o sin experiencia. entre 20 y 25 años. horario rotativo. disponibilidadlos...


Asunción

Publicado hace un mes

Demandas para cobro de cheques pagarés vencidos, investigamos al deudor

comprá y vendé autos, inmuebles y electrónica.hacemos demandas para que puedas cobrar cheques o pagarés que no pudiste cobrar con elconseguí empleo, encontrá...


Central

Publicado hace 17 días

Capataz, casero con señora flia. para estancia en el chaco...

clasificados de duplex en .busco capataz con señora para estancia ubicada en el departamento de boquerón zona de joel estigarribia a 160 km de la colonia...


Concepción

Publicado hace 17 días

Peluquera profesional

ingresá a ! anuncios gratuitossueldo acorde a conocimiento y horario, favor llamar para acudir a entrevista en horario desde las 9 a 17 hs de lunes a viernes...


Asunción

Publicado hace 17 días