Overview
The RingCentral Deployment Engineer (UC) will provide post-sales deployment engineering expertise and hands on support inclusive of architectural, design, integration and support the initial implementation, installation, configuration, and ongoing change support for Black Box products and services. Work in partnership within NASI operations and across various levels and departments of the organization to assist in planning, designing, migrating and troubleshooting client installation activities. Work collaboratively with clients to meet contractual obligations in a subject matter expert support role and manage client expectations to ensure that product and service deployments are successfully completed on time and meet technical, business and operational expectations. Monitor and drive throughout the project lifecycle to established implementation milestones, and participate in client status calls to ensure that projects remain on schedule. Ensure deployment engineering activities meet corporate client satisfaction objectives as well as internal and external SLAs.
Location: Remote
Website: bboxservices.com
Responsibilities
Perform Build work for Professional Services contracts partnering with Unified Client and Contact Center Project Managers.
Teach customers how to initially set up their RingCentral account and all items included within.
Determine the causes of client pain-points and eliminate them where they hide.
Review, teach and explain complicated call routing and how to set it up in an environment where there are five possible ways to achieve the same goal.
Guide clients through a new world of web-based user interfaces, mobile apps, and computer-based software configurations.
Review, teach and explain what data we need collected and how it needs to be received.
Handle escalated issues and know when to escalate issues requiring immediate attention.
Additional duties as assigned.
Ability to travel 20% of the time.
Occasional after-hours work may be required as needed.
Qualifications
5+ years of experience in a customer focused role providing post-sales technical support.
Vast experience in RingCentral Office deployments required.
Experience handling Unified Communications platform.
Experience with porting telephone numbers preferred.
Experience working with Salesforce.com
Desired background of contact center platform and tools (e.g. InContact, Five9).
What’s in it for You?
Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!
We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
About Black Box Network Services
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
