Encargado De Atención Al Cliente

We are looking for a customer support executive to serve los muy as the voice of the company, and help our customers resolve and reduce the issues they are facing with our products and services. the frontline is essential to our business and you are expected to deliver world-..com group as the hub of our operations in south america. is a global provider of binary options, fx, and cfd trading we are we are a vibrant, progressive, and multicultural team that thrives on: - creativity - collaboration - learning and improvement - mutual trust and respect - cultural and gender diversity - professionalism and high personal integritywho were looking for you should be passionate about: - helping others, solving problems, and making customers happy. - approaching every task with an open mind and learning new skills. - constant, open, and honest communication. - fixing problems and providing feedback for improvement. - doing great work and inspiring others to do the same. - being in touch with the latest tools and technology related to your need you to: - resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures. - communicate solutions to customer issues in a clear, concise, friendly, and timely manner. - respond to customer enquiries by phone, , social media, and live chat daily. - process applications and customer documentation according to relevant policies and regulations. - file records and documents of customer interactions according to existing guidelines. - identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base. - collaborate with members of our it team to identify new ways to improve our products and services for customers. - perform regular testing on our products and services. - collaborate with customer support agents in different time zones to ensure optimum results and customer must have: - exceptional oral and written communication skills in spanish and/or portuguese. - fluency in oral and written good to have: - university degree in marketing, computer science, or related field or equivalent practical experience in technical customer support. - experience in the financial services or it industry. - proficiency in additional languages other than the ones stated and benefits you will enjoy: - market-based salary - annual performance bonus - casual dress code