Mejuri is the category-defining fine jewelry brand designing high-quality pieces created to be worn every day. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelryfor themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened eight retail stores across the globe, all while introducing new products weekly.
Admired for its inherently timeless yet playful aesthetic and beloved 14k gold products, Mejuri is Series B funded and backed by VC investors such as Natalie Massenets Imaginary Ventures, NEA and Felix Capital. As part of Nouras original vision to empower women to invest in themselves, the brand launched the Mejuri Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, writers, technologists and strategists, and we are looking for someone special to join our team.
The Role
Like everything we do, our retail experience is different. Its about making customers feel comfortable, giving them the space to explore and support should they have questions. Guidelines and product names can be learned; genuine enthusiasm, eagerness to learn and passion for the Mejuri customer experience cannot.
We do not have a traditional retail environment. The schedule is fixed for the most part to encourage those who are excited and willing to make Mejuri their career. This being our first permanent Showroom in SF, were looking for people who are not afraid of hard work and who bring an amazing energy to the team. Picking up on feedback, trends in customer behaviour and regularly reporting this to the Customer Experience team is a large part of the role.
Responsibilities
Provide an exceptional experience to all customers you interact with from the moment they enter the Showroom
In the know and knowledgeable of all Mejuri products and latest launches
Act as a stylist and advise which items pair well with each other. Offer your own personal experiences and give honest feedback
Facilitate the checkout process through POS
Clean and organize the showroom
Assist the Customer Experience manager with implementing various customer-centred campaigns on an as-needed basis
Comfortable with technology and learning new forms of POS and CRM software
The Successful Candidate Will Have
Ability to identify each customers unique needs; not a one size fits all approach
Strong sales records and able to hit sales targets
Experience with clientelling, building and maintaining strong relationships with customers
Passion for what Mejuri stands for
Great attention to detail
A friendly, approachable personality
Eagerness to learn and grow your knowledge
Excellent problem solving skills
A positive, I've got this, attitude
Strong sense of initiative, self-motivated and goal-oriented
Ability to multitask and work well under pressure and deadlines
Pays attention to customer feedback, trends and shares insights with management
Passion for styling and catering to customers on a personal level
Able to work 5 days a week, including weekends
Both full and part time positions available
Benefits at Mejuri:
A minimum of three weeks vacation, plus ten personal days and three religious observance days.
A hybrid work model for all corporate roles.
Mejuri Passport which allows employees to work in other locations for one month per year.
Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days. We also offer bereavement leave, including miscarriage and stillbirth support.
Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for all parents.
Semi-annual performance and compensation reviews.
Internal coaching department and learning and development to support career growth and plans for everyone.
A generous product discount!
Location:
At Mejuri we embrace a hybrid working environment and support our employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another.
Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individuals race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
