Rewarding role - Drive & Enable Supply Chain SolutionsHybrid working opportunity, WFH & 2-3 days in the office based in our Favona officeOn the job training + competitive $$$ + growth opportunities galore!Ready to make an impact?We're looking for a superstarCustomer Service Specialist to join our Primary Connect+ team here in Aotearoa reporting to our Operations Manager.Primary Connect+ is a 4PL logistics solution provider that services our vendor community. We're a team with great energy and enthusiasm who build on existing relationships with customers, carriers and our DC partners, so we can continue to expand and grow our business further.Joining our Primary Connect+ team you'll take accountability for delivering operational support and a customer experience that is second to none! Whether it be working with our customers, carriers, our replenishment team to our DCs, you'll be the specialist managing relationships with our stakeholders and working through problems to ensure our operation runs smoothly, efficiently and that we are consistently delivering solutions.About the Role | Mo te TurangaCustomer issue resolution - work between customers and transport providers to ensure that any exceptions are resolved in a timely mannerWhere reoccurring service issues occur, work with customers and carrier partners to solve the root cause, using a continuous improvement mindsetException management including: claims, late pick ups, late deliveries, providing evidence of POD, ULD exception management, re-bookings, returns etcManage a high volume of inquiries from internal and external stakeholdersEnd to end management and monitoring of internal shipping containersMonday to Friday with the occasional Saturday in peak periods, 40 hours per week. Opening hours are 7am to 7pm and the team share their shifts within these times.About You | MouTo succeed in this role it will be ideal to bring 2-3 years of logistics / transport experience and customer service / customer facing within a fast-paced and busy dispatch or operations support environment.This is a business critical role where bottlenecks or issues could slow our whole network so you'll be an absolute go-getter, able to work at pace and to deadlines with exceptional problem solving, conflict and resolution skills. A strong communicator, you'll be able to encourage authentic conversations, challenge constructively and work collaboratively with various stakeholders to bring about solutions.If you're the sort of individual who strives to always do the right thing for customers, team, our communities, and our business then we ought to connect.Our Benefits | To Tatou Painga5 - 10% grocery discount card, online shopping discountTwo double discounts days each monthDiscounts on health insurance, dental, optometrists, banking, gym memberships, PB tech, JB Hi-Fi and many more!Samsung partnership - AMAZING discountsFREE flu vaccinationsEmployee Assistance ProgrammeWorking with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZOur purpose is to make Kiwis' lives a little better every day.We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem.Woolworths NZCartology, Vineonline & CountdownXPrimary Connect+Wholesale Distributors Limited (Fresh Choice)We are proud to be aWork 180endorsed employer for all women, view the great work we dohere.Come as you are | Nau mai, whakatau maiWe're an equal opportunity employer and are committed to the principle of equal opportunity for all.If you're smart and good at what you do, let's work together | Me mahi tahi tatou
